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Buying Handmade
There is joy in buying handmade. Your item is made by an individual with plenty of love and care and every item is unique in its own way! This means products may differ slightly from the product photos.

Though our items are cute and look like great gifts for kids, they contain small parts and materials that are not suitable for infants, small children and pets. The small parts may be a choking hazard. Please keep this in mind when shopping with us.

Our handmade items are made in Vancouver, Canada in a pet free and smoke free environment.

Because we are a small business, we love every bit of feedback! Please do leave a review or contact us if you have any issues or are just happy with your order =).


Website
All images and descriptions posted on this website are property of Momomints. Please contact us if you’d like to use any of our logos or images. We would be happy to provide you with full-size images.

Any information that we obtain from you through this website is private information and is not shared to any external party. We value your privacy.


Shipping
All orders are packaged with care and shipped by Sami Monday - Friday, excluding holidays. Since I’m a one person business, any notice of vacation will be announced and you will be notified if there is a delay in shipment. Please allow 3-5 business days for your order to be shipped.

If you need your order by a specific date, please contact us before you order and we will do our best to accommodate or arrange for expedited shipping (additional fees may apply).

Tracking is not included with standard shipping. This is how we avoid high shipping costs for our customers. You can purchase additional tracking, but it is not advised due to high costs. Please contact us if you require tracking.


Local Pick-up
If you live in the greater Vancouver BC area and would like to avoid shipping fees, you can contact Sami and organize to meet up for pick-up. Pick-up locations are in Richmond or South Vancouver. Contact Sami for details.

You can also organize to pick up your items at any event/market that we attend. Check our blog for upcoming events.


Estimated Delivery Times
Within CANADA:
Standard Shipping 2-5 business days

UNITED STATES:
Standard Shipping 4-6 business days

INTERNATIONAL:
Standard Shipping 5-10 business days

Please contact us if you need your order by a specific date. The above delivery times are just estimates. We do not have control over unexpected postal service delays due to holidays, or customs. We are not responsible for packages lost in the mail.


Cancellations
If you have a change in heart, contact us within 24 hours after your order. We try to process orders as quick as we can, so if we happen to ship your order out before you put in a cancellation, we can not cancel your order. Note that we reserve the right to cancel an order for any reason.


Returns & Exchanges
Our items are handmade and assembled with care but keep in mind they are also unique. We strive to stand by the quality of all of our items but we cannot guarantee the durability of our product outside the means of normal wear and tear. If you happen to be really unhappy with your order, we still want to make it right. Email us and we can work something out that works for both sides. Returns and exchanges are only accepted within 30 days after shipment.

Returned items must be in original packaging and in new condition. Sale and custom items are final sale.

All shipping and handling charges are non-refundable. Return shipping costs and fees are all responsibilities of the customer.

Exchanges can only be made for the same item.


Custom Orders
You can contact us directly for custom order requests. Keep in mind our capacity for custom orders is low and we are selective in orders we take on. Details like estimated completion time, delivery and costs are discussed through direct email. Please contact us for more details.