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Our Q & A Wall

We also have a Q & A Wall, if you have any questions or comments that you think would be useful for everyone. Questions or comments you submit here will be reviewed privately and we will either contact you directly (via email) or post the answer publicly if we find it would be useful for other customers. Post away!

  • Customer

    What payment options do you offer?

    • We currently only accept PayPal payments as it is the most secure for our customers. If you are interested in local order pick up, you also have the option of paying in cash.

  • Customer

    If I live in Vancouver, can I organize to pick up the item?

    • Yes, we currently do offer order pick ups. With this method of delivery, we will exclude any shipping costs and you also have the option of paying in cash. Note that pick ups will only be available to those within Vancouver, BC and surrounding areas. Just check “Local Pick up” in your order and we will contact you with further information.

  • Customer

    Where is momomints based?

    • momomints is based in Vancouver, British Columbia, Canada.

  • Customer

    Do I need to register to make a purchase?

    • Registration is not necessary when shopping on momomints.com. However, with registration, you can track the progress of your orders, view your purchase history, and save your details for a faster check out process.

  • Customer

    Do you ship internationally?

    • We currently only offer pick-up locally within Vancouver, BC and surrounding areas. We apologize that we do not provide a shipping option at the moment, but this is definitely something we will be expanding on in the future.

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  • Johnny

    Can we ask for custom orders?

    • Yes, we’d be happy to customize your order for you!

      If your request is a simple modification to an existing product, just add the item to your basket and in the checkout, there is a textbox provided where you can enter your “Special Requests/Questions”.

      If your request is more complicated. Feel free to contact us directly at momomintsshop@gmail.com to place your request.

      Please note that customized orders may include an extra fee. This will be discussed with you before your order is finalized.

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  • Customer

    How strong are the clay keychains? If I drop my keys onto the table or onto the ground is there a good chance they will break?

    • Great question! The clay keycharms are quite strong and do not have parts that are susceptible to breaking breaking off, but as with any product we cannot guarantee that with lots of abuse they will not break. They are definitely not fragile and will not easily break if dropped onto a table or the ground. They have also been coated with multiple layers of gloss for extra protection.

  • Markus